Shipping policy
SHIPPING POLICY
Last updated: 30 August 2026
Thank you for shopping with Virrelle. This Shipping Policy explains how we process, ship and deliver orders placed through virrelle.com.
If you have any questions about your order or delivery, contact us at oscar@virrelle.com.
FREE WORLDWIDE SHIPPING
Virrelle currently offers free standard shipping worldwide on eligible orders placed through our website.
There is no minimum order value required unless otherwise stated at checkout or as part of a specific promotion.
Shipping availability may vary for certain countries, regions, products or restricted destinations. If we are unable to ship to your address, this will normally be shown at checkout or we will contact you after your order is placed.
ORDER PROCESSING
Orders are generally processed within:
[INSERT PROCESSING TIME — e.g. 1–3 business days]
Business days exclude weekends and applicable public holidays.
Processing times are separate from shipping and delivery times.
During high-volume periods, product launches, holidays or unexpected fulfilment disruptions, processing may occasionally take longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
ESTIMATED DELIVERY TIMES
Estimated delivery times vary depending on destination.
United States
Estimated delivery:
5 - 10 Days
Australia
Estimated delivery:
5 - 10 Days
Canada
Estimated delivery:
5 - 10 Days
United Kingdom and Europe
Estimated delivery:
10 - 20 Days
Rest of World
Estimated delivery:
10 - 20 Days
These timeframes are estimates only and are not guaranteed delivery dates.
Actual delivery times may be affected by carrier networks, customs processing, local postal services, weather, public holidays and circumstances outside our reasonable control.
Where a more specific delivery estimate is displayed at checkout, that estimate should be used as the most relevant estimate for your order.
ORDER TRACKING
Where tracking is available, you will receive a tracking link by email after your order has been dispatched.
Tracking information can sometimes take 24–72 hours after dispatch to begin displaying movement.
You can also use the Track Order page on our website where available.
If your tracking has not updated for an extended period, contact us at oscar@virrelle.com and we will help investigate.
CUSTOMS, DUTIES AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
Unless we expressly state at checkout that these charges are included, they are not included in Virrelle's free shipping offer and may remain the customer's responsibility.
These charges are determined by local governments and customs authorities and are outside Virrelle's control.
We recommend checking your country's import requirements before ordering if you are unsure whether additional charges may apply.
We will not intentionally under-declare the value of a shipment or misrepresent its contents for customs purposes.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please check your:
- street address;
- apartment or unit number;
- city;
- state or province;
- postcode or ZIP code;
- country; and
- contact information
before submitting your order.
If you notice an error, contact us at oscar@virrelle.com as soon as possible.
We will make reasonable efforts to update the address before fulfilment begins, but we cannot guarantee that changes can be made once an order has been processed or dispatched.
If an order is returned because an incorrect or incomplete address was supplied, additional shipping costs may apply before the order can be resent, except where prohibited by applicable consumer law.
LOST OR MISSING PACKAGES
If your order appears to be significantly overdue, contact us at oscar@virrelle.com.
We may ask you to confirm:
- your delivery address;
- tracking information;
- whether anyone else at the address accepted the parcel; and
- whether the carrier has provided additional delivery information.
We will work with the fulfilment provider and shipping carrier to investigate the shipment.
Where an order is confirmed to have been lost in transit before delivery, we will provide an appropriate remedy in accordance with applicable consumer law and our policies.
TRACKING SHOWS DELIVERED, BUT I HAVE NOT RECEIVED MY ORDER
If tracking shows that your parcel has been delivered but you cannot locate it, we recommend first:
- checking around the delivery location;
- asking other members of your household;
- checking with neighbours or building management where appropriate; and
- reviewing any delivery photograph or instructions provided by the carrier.
If you still cannot locate your parcel, contact us at oscar@virrelle.com as soon as possible so we can investigate with the carrier.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as reasonably possible at oscar@virrelle.com.
Please include:
- your order number;
- a description of the issue;
- photographs of the damaged product; and
- photographs of the shipping packaging where possible.
We will assess the issue and provide an appropriate solution.
Nothing in this policy limits any rights you may have under applicable consumer law in relation to damaged, defective or faulty products.
MULTIPLE OR SPLIT SHIPMENTS
Orders containing multiple items may occasionally be shipped separately.
If this happens, you may receive:
- more than one parcel;
- separate tracking numbers; or
- items on different delivery dates.
You will not be charged additional standard shipping fees simply because we divide an eligible order into multiple shipments.
DELIVERY DELAYS
Although we aim to have orders delivered within the estimated timeframe, delays may occasionally occur.
Possible causes include:
- customs processing;
- carrier congestion;
- extreme weather;
- public holidays;
- natural disasters;
- strikes or industrial action;
- incorrect address information;
- international transport disruptions; or
- other circumstances outside our reasonable control.
If your order is experiencing an unusual delay, contact us and we will assist with investigating its status.
REFUSED OR UNCLAIMED DELIVERIES
If a shipment is refused, not collected or returned to us because the carrier was unable to complete delivery, please contact us.
Any refund or reshipment will depend on the circumstances, applicable consumer law and whether shipping, customs or return-carrier charges were incurred.
We will not deduct fees from a refund where doing so would be inconsistent with mandatory consumer rights.
ORDER CANCELLATIONS
If you wish to cancel an order, contact us at oscar@virrelle.com as soon as possible.
We cannot guarantee cancellation once an order has entered fulfilment or has been dispatched.
If your order has already shipped, any return will be handled in accordance with our Refund Policy.
DELIVERY AND RISK
To the extent permitted by applicable law, risk of loss or damage generally passes to you when the goods are delivered to you or to a person authorised by you to receive them.
Nothing in this Shipping Policy excludes, restricts or modifies consumer rights or remedies that cannot lawfully be excluded.
For Australian consumers, this includes rights under the Australian Consumer Law.
Customers in other jurisdictions may also have mandatory consumer protections that continue to apply.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our carriers, fulfilment arrangements, shipping destinations or legal obligations.
The current version will always be available on this page.
CONTACT US
For shipping or delivery questions, contact:
Virrelle
Email: oscar@virrelle.com
Website: https://virrelle.com